Returns & Exchange Policy

All Sales Are Final

At Moni V Boutique, all purchases are considered final sale. We do not offer refunds.

Exchanges for store credit

We gladly offer exchanges for store credit only, for items purchased only off the website, provided the following requirements are met:

*Exchange request must be submitted within 3 days of receiving your order.

*Exchanges are only accepted if an item arrives damaged or defective.

*The following are not eligible for exchange: Wrong size selected by the customer, change of mind, color preference, failure to review product details, or items damaged after delivery by the customer.

*Customers must contact us by email with photos of damaged or defective item. The issue must be clearly explained in the email. shopmonivboutique@icloud.com

*The items must be unworn, unused, unwashed, and in its original condition with all tags attached.

*Exchanges are subject to item availability. If the requested item is unavailable, store credit will be issued instead.

*Once your exchange request has been reviewed and approved, you will receive an email containing a verification code and return instructions.

*The verification code must be provided when completing your approved exchange.

*Customers are responsible for any applicable shipping costs associated with an exchange.

No refunds, cash returns, or returns to the original payment method will be issued.

Moni V Boutique reserves the right to deny an exchange if the item does not meet these requirements.

By completing a purchase with Moni V Boutique, you acknowledge and agree to this Returns & Exchange policy.

Shipping Policy

Orders are processed within 2-5 business days after payment is received. Shipping times may vary depending on the carrier and destination.

Once your order has shipped, you will receive a tracking number by email.

Moni V Boutique is not responsible for delays, lost, stolen, or damaged packages after they have been shipped.

Live Sale Policy

All items claimed during our live sales are final sale. Once an item is claimed, payment is required within the stated timeframe.

Please review your items carefully before claiming. No refunds or cancellations are accepted on live sale purchases.

Payment Policy

Payment is required within the stated timeframe after claiming an item during a live sale. Unpaid claims will be canceled and made available to other customers.

Local Pickup Policy

Local pickup is available by appointment. Please allow 24 hours after payment for your order to be prepared.

You will receive a confirmation and pickup instructions once your order is ready. Please do not arrive before receiving confirmation.

Non-Refundable/Non-Exchangeable Items:

• Jewelry and accessories

• Earrings

• Hats and hair accessories

• socks

• undergarments or intimate apparel

• Beauty products or cosmetics

• Candles, soaps, and other personal-care items

• Clearance or sale items

• Custom or Personalized items

• Gift Cards

• Any items marked “Final Sale”